CRM is an integrated approach to identifying, acquiring, and retaining customers.

Siebel applications provide the most comprehensive multichannel solution that allows organizations to manage, synchronize, and coordinate customer interactions across all channels.

Whether it be for that critical call centre or Telco eComms implementation, our dedicated Siebel team possess the specialist knowledge of Siebel CRM required to deliver senior high level Siebel consultants to a particular project team or competence centre within a 24 hour period.

In particular we maintain a deep understanding of Siebel architecture landscape requirements stretching from industry verticals to the more core horizontals such as Call Centre and Sales Force Automation. We have applied this expertise when assisting clients in a number of major market sectors such as Telco, Government, Pharma, Banking, Automotive and Consumer Goods servicing a large number of international Siebel projects within a number of sectors. We also possess and understanding of the integration elements between CRM and ERP architecture and the resulting need for consultants with an understanding of both elements as well as required middleware.

Rest assured we have the expertise to assist you in the with all your Siebel specific resourcing needs.

Our competencies lie in the following:

CRM OnDemand Sales Automation Customer Service Marketing Automation Contact Centre Analytics/Business Intelligence & Integration Call Centre & Service Call Centre & Service Siebel Call Centre Siebel Field Service Siebel Contact Centre and Service Analytics Siebel Helpdesk Siebel Mobile Solutions Siebel Component Assembly Vertical Industry Modules eAerospace eAutomotive eChemicals eClinical eConsumer eCommunications eFinance eHealthcare eHigh-Tech eHospitality eMedical eOil&Gas ePharma ePublicSector eRetail eTransportation eTravel Business Analytics Siebel Business Analytics Applications Siebel Enterprise Sales Analytics Siebel Enterprise Contact Centre Analytics Siebel Marketing Analytics Siebel Supply Chain Analytics Siebel Financial Analytics Siebel Workforce Analytics Siebel Business Analytics Platform Siebel Component Assembly

CRM OnDemand Sales Automation Cust/omer Service Marketing Automation Contact Centre Analytics/Business Intelligence & Integration Customer Data Integration (CDI) Universal Application Network Siebel Data Quality Universal Customer Master Customer Order Management Siebel Product & Catalog Management Siebel Pricing Management Siebel Quote and Order Lifecycle Management Siebel Product and Pricing Analytics Marketing Automation Siebel Marketing Siebel Email Marketing Siebel eMarketing Siebel eEvents Siebel Marketing Analytics Siebel MRM Partner Relationship Management Siebel Partner Manager Siebel Partner Portal Siebel Partner Analytics Sales Force Automation Siebel Sales Siebel Forecasting Siebel Sales Analytics Siebel Incentive Compensation Siebel Mobile Sales Self Service & eBilling Siebel eBilling & Payment Siebel eBilling Manager Siebel eStatement Manager Siebel ePayment Manager Siebel EasyPay Siebel Brightware eService